Knox's extensive experience brings practice management solutions for health and wellness practitioners to the next level

SimplePractice, an EngageSmart solution and industry-leading platform simplifying the health and wellness experience, announced the appointment of Ian Knox as Chief Product Officer.

Knox brings over 20 years of product leadership experience to SimplePractice. He has worked across Fortune 500 companies and other high-growth businesses, and has deep experience with SaaS products for small and medium businesses, API platforms, and marketplaces. Most recently, Knox led the mobile product team at Compass, and previously served as Vice President of Product for Expedia, where he was responsible for scaling Expedia solutions for travel and financial partners to over $15 billion globally. Earlier in his career, Knox held product leadership roles at Microsoft, Skytap and Daptiv.

Knox joins SimplePractice at a pivotal time following several years of high customer growth and technological innovations in the organization’s electronic health record (EHR) and practice management software. To date, SimplePractice is now trusted by over 140,000 practitioners every day.

“I’m excited to have the opportunity to lead the talented product and design team at SimplePractice. I’ve been impressed with the company’s customer obsession and the team’s focus on building solutions that are simple yet powerful,” said SimplePractice Chief Product Officer Ian Knox. “There is enormous potential to solve the challenges and complexities that practitioners, clients, health plans and employers face every day, and to create an industry-leading care network and platform for health and wellness practitioners.”

“We’re thrilled to have Ian join our team,” said SimplePractice President Jonathan Seltzer. “His decades of product leadership and SaaS technology experience will allow SimplePractice to continue to focus on removing hurdles for our customers to succeed in private practice, and to help address wider healthcare challenges surrounding access to quality care. With Ian’s leadership, we will continue innovating to better serve our practitioners and their clients.”

Knox joins an already robust leadership team that includes Founder and Advisor Ralph Zimmerman, Chief Customer Officer Alex Marrache, Chief Marketing Officer Smita Wadhawan, Chief Information Officer Martin Ignatovski and SVP Engineering Jonathan Myron.

SimplePractice's customer-centered approach and commitment to best-in-class technology have made it one of the fastest-growing and positively recognized software companies in the healthcare space, with growing offerings for private practitioners across several wellness professions. To support the organization’s vision to empower practitioners delivering care, SimplePractice is hiring in roles from customer success, product, engineering, marketing, and operations.

About SimplePractice

SimplePractice, an EngageSmart healthcare solution, is the industry-leading platform simplifying the health and wellness experience for both the practitioner and patient.

SimplePractice supports health and wellness providers in their journey from starting to growing a thriving practice. More than 140,000 providers trust SimplePractice to build their business through industry-leading software, ongoing education, and powerful tools that connect them to clients seeking care. Clients can find and request an appointment directly with the right therapist and manage their care all in one place.

Recognized by Forbes as one of America’s Best Startup Employers of 2021, SimplePractice is proud to pave the future of healthtech. To learn more, visit SimplePractice.com, or join the conversation on LinkedIn, Instagram, Facebook, and Twitter.

About EngageSmart

EngageSmart is a leading provider of vertically tailored customer engagement software and integrated payments solutions. At EngageSmart, our mission is to simplify customer and client engagement to allow our customers to focus resources on initiatives that improve their businesses and better serve their communities. We offer single instance, multi-tenant, true Software-as-a-Service (“SaaS”) vertical solutions, including SimplePractice, InvoiceCloud, HealthPay24 and DonorDrive, that are designed to simplify our customers’ engagement with their clients by driving digital adoption and self-service. As of June 30, 2022, EngageSmart serves more than 89,000 customers in the SMB Solutions segment and more than 3,200 customers in the Enterprise Solutions segment across several core verticals: Health & Wellness, Government, Utilities, Financial Services, Healthcare and Giving. Our SaaS solutions are purpose-built for each of our verticals, and they simplify and automate mission-critical workflows such as scheduling, client onboarding, client communication, paperless billing, and electronic payment processing. Our solutions transform our customers’ digital engagement and empower them to manage, improve, and grow their businesses. For more information, visit https://engagesmart.com and follow us on LinkedIn.

Forward-Looking Statements

Certain statements about EngageSmart’s business in this release are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 and are based on current expectations and assumptions that are subject to risks and uncertainties. All statements contained in this news release that do not relate to matters of historical fact should be considered forward-looking statements, and are generally identified by words such as “expect,” “intend,” “anticipate,” “estimate,” “believe,” “future,” “could,” “should,” “plan,” “aim,” and other similar expressions. These forward-looking statements include, but are not limited to, statements regarding the anticipated benefits and use of the InvoiceCloud platform and other statements that are not historical facts. These forward-looking statements are neither promises nor guarantees, but involve risks and uncertainties that may cause actual results and events to differ materially from those contained in the forward-looking statements. Actual results and events could differ materially from those anticipated in these forward-looking statements for many reasons, including, but not limited to, the following: our inability to sustain our rapid growth; failure to manage our infrastructure to support our future growth; our risk management efforts not being effective to prevent fraudulent activities; inability to introduce new features or services successfully or to enhance our solutions; inability to achieve or sustain profitability; failure to adapt and respond effectively to rapidly changing technology, evolving industry standards and regulations and changing business needs, requirements or preferences; real or perceived errors, failures or bugs in our solutions; intense competition; lack of success in establishing, growing or maintaining strategic partnerships; COVID-19 pandemic and its impact on our employees, customers, partners, clients and other key stakeholders; legal and regulatory risks; and technology and intellectual property-related risks, among others. Other important risk factors that could affect the outcome of the events set forth in these statements and that could affect EngageSmart’s operating results and financial condition are discussed in Item 1A of our Annual Report on Form 10-K for the year ended December 31, 2021 and our Form 10-Q for the quarter ended June 30, 2022, as updated by our future filings with the Securities and Exchange Commission. Such statements are based on EngageSmart’s beliefs and assumptions and on information currently available to EngageSmart. EngageSmart disclaims any obligation to publicly update or revise any such forward-looking statements as a result of developments occurring after the date of this document except as required by law.

Disclosure

We disclose information to the public concerning EngageSmart, EngageSmart’s products and services, and other items through a variety of disclosure channels in order to achieve broad, non-exclusionary distribution of information to the public. Some of the information distributed through these disclosure channels may be considered material information. Investors and others are encouraged to review the information we make public in the locations below.* This list may be updated from time to time.

*For information concerning EngageSmart and its products and services, please visit: engagesmart.com

*For information provided to the investment community, including news releases, events and presentations, and SEC filings, please visit: investors.engagesmart.com/overview/default.aspx

*For information provided to the media, including news releases, please visit: investors.engagesmart.com/news/default.aspx

View source version on businesswire.com: https://www.businesswire.com/news/home/20220921005256/en/