New AI Impact Series Showcases Industry Trailblazers Redefining Customer Experience and Driving Innovation with AI

Cognigy, a global leader in AI-powered customer service solutions, today announced the premiere of the third season of its acclaimed video series, CX Disruptors. In the new AI Impact Series, industry leaders Toyota, Bayer, Lippert, and ERGO take center stage to share their transformative journeys. Each episode offers a firsthand account of how these trailblazers are using Generative and Conversational AI to elevate customer engagement, optimize operations, and drive digital transformation.

This new season builds on the momentum of the recent launch of Cognigy’s Agentic AI, a revolutionary solution transforming enterprise contact centers with autonomous, goal-oriented AI Agents.

Season 3 episodes now available:

• Toyota's AI Voice Agents: Driving Safety and Customer Satisfaction
  
  Donghyun Kim, IT Specialist at Toyota Deutschland GmbH, shares how Toyota leverages AI voice agents to revolutionize driver safety and customer support. Learn how the ECare AI Agent serves as a 24/7 first point of contact, enhancing communication, raising safety standards, and preventing potential accidents.
• Bayer's Chatbot Revolution: Scaling Innovation with DSO Go
  
  Xenia Hanke, Jr. Software Engineer at Bayer, explains how Generative AI powers the company's DSO (Dynamic Shared Ownership) Go chatbot, redefining operational efficiency. In just two months, this multilingual chatbot supported over 55,000 sessions across 19,000 employees, achieving a satisfaction rate of over 80%.
• Lippert: Cutting Costs and Empowering Teams with AI
  
  Phillip Dougherty, AI Product Manager at Lippert, discusses how the company integrates Conversational AI to streamline operations. By automating tasks like part pricing, availability, and order status, Lippert reduced average call times from 5-7 minutes to just a couple of minutes – while cutting costs by 80%.
• AI-Driven Customer Service: How ERGO is Shaping the Future of Insurance
  
  Felix Wrobel, Innovation & Digital Transformation Account Manager at ERGO, explains how the company is implementing Generative AI with Cognigy.AI in its phone and chatbot systems to provide a more personalized service. With more than 10 million calls handled annually, ERGO believes that Conversational AI will not only support its customers but also its customer service agents. By automating simple tasks, it can reduce the amount of repetitive work that agents have to do, allowing them to focus on more complex issues. This approach is expected to reduce waiting times and enhance customer satisfaction, highlighting the transformative potential of AI Agents in the insurance industry.

"Season 3 of CX Disruptors highlights groundbreaking strategies from leading brands, showcasing how AI is not only transforming customer experiences but also redefining what's possible in customer service," said Alan Ranger, Vice President of Marketing at Cognigy. "These stories demonstrate how businesses can scale operations, enhance service quality, and empower contact center agents to focus on high-value tasks – all critical in today’s experience-driven economy."

For more information, visit Cognigy CX Disruptors.

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their contact center. Cognigy's impressive worldwide customer portfolio includes Bosch, Nestlé, DHL, Lufthansa Group, Mercedes-Benz, and Toyota.

Built on the world’s leading Conversational AI platform, Cognigy.AI delivers next-gen customer service through solutions like Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. With dozens of pretrained skills and Agentic AI capabilities, the platform seamlessly integrates into enterprise systems. By leveraging memory and context, Cognigy's AI Agents provide hyper-personalized interactions and strengthen customer relationships. Agentic AI also fosters collaboration between AI and human agents, giving them superpowers to deliver exceptional service.

For more information and to book a demo visit: www.cognigy.com. Follow the company on X (formerly Twitter) @Cognigy and on LinkedIn at https://www.linkedin.com/company/cognigy.

View source version on businesswire.com: https://www.businesswire.com/news/home/20241121304226/en/