Documentation product also free up to three users; NinjaOne offers migration services and proves ability to scale to hundreds of thousands of endpoints for large MSPs

MSP Summit 2024 — NinjaOne^®, a leading IT platform for endpoint management, security, and visibility, today announced it will offer NinjaOne Warranty Tracking free to all NinjaOne MSP customers. Additionally, NinjaOne Documentation is free for any MSP customer up to three users. NinjaOne is also announcing white-glove Professional Services to easily migrate new customers, which helps large MSPs move technology stacks without impacting their business.

NinjaOne Warranty Tracking (beta) automates managing and tracking device warranty information. This ensures business is never disrupted because replacements are ready or new warranties are in place before device warranties expire. Early access customers overwhelmingly cited the ability to consolidate disparate tools/save costs (31 percent) as the top business benefit, followed by tracking/managing device lifecycles (17 percent), and the ability to generate revenue through warranty tracking (10 percent). NinjaOne Documentation provides a centralized platform that consolidates IT knowledge on processes, devices, users, and security – keeping critical information at your fingertips when you need it most. This helps MSPs onboard new technicians faster, save time typically wasted searching for answers, and improve knowledge sharing overall.

Warranty Tracking and Documentation are the latest examples of how the NinjaOne Automated Endpoint Management Platform^® helps MSPs run a cost-effective technology stack.

• Analyst firm Omdia found seven of every 10 customers (71 percent) replaced more than four tools with NinjaOne; 91 percent replaced more than two tools.*
• Analyst firm Enterprise Strategy Group similarly found NinjaOne replaces at least four tools in most ecosystems and lowers Full Time Employee (FTE) costs by 41 percent.**

“MSPs are early adopters that prioritize building scalable, competitive, and profitable businesses. Their technology vendors should enable, not stifle, their profitability, and that’s why we’re offering Warranty Tracking for free,” said Sal Sferlazza, CEO and co-founder of NinjaOne. “NinjaOne is an innovator that is obsessed with helping our customers thrive. Our success has and will always be tied to building great products that are scalable and easy to use while providing amazing customer support.”

NinjaOne RMM has been the #1 RMM on G2 every quarter since 2019. The NinjaOne difference is clear:

• NinjaOne is focused on innovation, releasing more than 250 new features, enhancements, and products this year alone, guided largely by MSP feedback on the company’s public roadmap.
• NinjaOne provides sophisticated IT automation tools that boost MSPs’ productivity and efficiency. Hundreds of powerful, easy-to-use scripts are available on the company’s Script Hub, which is part of why Omdia found 95 percent of customers save time with automation.*
• NinjaOne is the first RMM to offer multi-tenant Mobile Device Management (MDM) capabilities for iOS and Android.
• NinjaOne offers free and unlimited onboarding, training, and support – including access to the training program NinjaOne Academy, which has certified more than 500 technicians in under three months.
• NinjaOne overinvests (3x the industry average) in customer support, which is why the company’s customer satisfaction score (CSAT) is over 98 percent with an average first response time of less than 30 minutes.
• NinjaOne protects MSP customer relationships and offers month-to-month subscription plans.
• NinjaOne is founder-led, owned, operated, and managed. While the NinjaOne family includes world-class investors like ICONIQ Growth and Summit Partners, Sferlazza and Chris Matarese, President, CFO, and co-founder, control the company.

“We looked at eight different RMMs and at the end of the day, NinjaOne was the best fit for us because it’s a scalable solution. It’s built on a modern SaaS architecture, and it’s future-proof,” said Dan Shapero, President & COO, TeamLogic IT.

“I’m over the moon about how many user-suggested feature items make it into the actual NinjaOne product. It’s just so refreshing,” said Ben Gagnon, Technical Operations Specialist, Northeast IT Systems.

For more information on how an innovation and customer success-first mindset can transform your MSP, visit https://www.ninjaone.com/rmm/.

* Omdia: Leading IT Trends for 2024: Embracing Automation, Security, and Consolidation

** Enterprise Strategy Group, a division of TechTarget, Research Publication, Managing the Endpoint Vulnerability Gap: The Convergence of IT and Security to Reduce Exposure; Dave Gruber, Principal Analyst; Gabe Knuth, Senior Analyst; and Bill Lundell, Director of Syndicated Research; May 2023

About NinjaOne

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.

Try NinjaOne for free at https://www.ninjaone.com/freetrialform/.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240916957625/en/

We looked at eight different RMMs and at the end of the day, NinjaOne was the best fit for us because it’s a scalable solution. It’s built on a modern SaaS architecture, and it’s future-proof.