Zenkraft today announced it has launched Zenkraft for Order Management, as part of the Salesforce Fulfillment Network on Salesforce AppExchange, empowering customers to fully integrate their shipping carriers into their Salesforce Commerce and Order Management applications. This allows customers to provide better customer and agent experience through automated communication of shipment status, self-service returns and estimated delivery times.
Zenkraft for Commerce & Order Management
Zenkraft's 100% native shipping, returns & tracking embeds 80+ shipping carriers directly into Salesforce. The application is 100% native on the Salesforce platform so it is easy to install, configure and maintain. Zenkraft is already live in many customer environments, including one of the largest global implementations processing millions of orders per year.
Comments on the News
- "The #1 question for retail call centers is 'Where is my order?'" says James Lumb, CEO of Zenkraft. "Zenkraft provides full delivery experience for tracking & returns, helping retailers automate delivery notifications, improve the returns experience and reduce call center load."
- "The delivery experience is crucial in building customer loyalty," said Lidiane Jones, EVP & GM, Salesforce Commerce Cloud. "As part of the Salesforce Fulfillment Network, Zenkraft will help companies drive long-term customer loyalty with better delivery experiences."
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About Salesforce AppExchange
Salesforce AppExchange, the world's leading enterprise cloud marketplace, empowers companies, developers and entrepreneurs to build, market and grow in entirely new ways. With more than 6,000 listings, 9 million customer installs and 117,000 peer reviews, AppExchange connects customers of all sizes and across industries to ready-to-install or customizable apps and Salesforce-certified consultants to solve any business challenge.
Zenkraft provides 100% Native shipping, tracking and returns applications for Salesforce Commerce Cloud, Order Management and Service Cloud. Zenkraft directly integrates into 80+ carriers including FedEx, UPS, USPS, DHL and 80+ others. Zenkraft has nearly 1,000 customers, including many of the largest Salesforce implementations globally.
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Original Source: Zenkraft Announces Zenkraft for Order Management for Salesforce Fulfillment Network on Salesforce AppExchange, the World's Leading Enterprise Cloud Marketplace