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Salesforce Gets Cloud Contact Center Update

This press release was orginally distributed by SBWire

Swords, Co., Ireland -- (SBWIRE) -- 12/05/2022 -- A new update to Salesforce cloud contact center released in October this year is giving users access to a new range of tools and functionality to more fully support customer service needs. The new swathe of services provides access to, among other things, AI tools for analysing voice conversations and AI bots for call routing. There are also tools for workforce management and survey management and AI bots for self service. The fresh updates are a prime example of the way that Salesforce is continually striving to improve its products and services to create a more comprehensive and effective experience for users. It's likely that this will be just another step in the continuous evolution that Salesforce is committed to.

The AI in Salesforce cloud contact center can provide a significant customer service upgrade for organisations. However, it's worth bearing in mind that AI is only as good as the data that it's working with. That's why connecting Salesforce CDP into Salesforce cloud contact center can be a real advantage. This provides the AI with a comprehensive view of customer data from across ecommerce, sales and marketing, giving it the optimum opportunity to make the best possible decisions. The best possible outcome in any customer service situation is agents being able to access precisely the data they need, regardless of the cloud contact center console that they use. Driving towards a single source of truth like this is exactly what Salesforce is trying to achieve with its updates.

Salesforce cloud capabilities create significant advantages for businesses where customer service is concerned. The team at Ignyto has worked with more than 500 enterprises, large and small, in managing a Salesforce roll out to help a business scale. The firm is a credible and trusted partner thanks to the wealth of experience in the team and the business acumen and common-sense approach that all consultants provide for clients. This experience covers a multitude of industries and many different types of organisations. Part of supporting clients with Salesforce Cloud is ensuring that everyone is aware of the latest changes to the CRM, including the cloud center update released this October. Salesforce is constantly changing and is very responsive to the challenges or queries raised by users, which is why there is such a need to stay on top of the updates to help optimise the investment made in Salesforce Cloud.

The team at Ignyto has a full spectrum of Salesforce Cloud experience, including leveraging products such as Managed Services and Marketing Cloud as well as Marketing Cloud Account Engagement and Sales Cloud. As a Gold Salesforce Partner the firm is a reliable choice, whether for a brand new Salesforce implementation, reviewing the way Salesforce is currently being used (and looking for options to improve) or focusing on Salesforce Cloud to help drive continuous business improvement. The team's reach today extends nationally, and beyond, as Ignyto has a presence in London, Dublin, Manchester and Stockholm and clients in many locations in between.

About Ignyto
Ignyto is a leading Gold Salesforce Partner specialising in deploying Salesforce CRM, Sales Cloud, Service Cloud and Marketing Cloud Account Engagement Software to businesses big and small.

Ignyto operates in the UK, Ireland and Europe, with offices in Dublin, London, Manchester and Stockholm. Ignyto has worked with over 500 companies around the world helping them to deploy and integrate Salesforce CRM into their business. To find out what our partners say about us and how ignyto can help your business read our extensive case studies at

Company Quote

Managing Director, Simon Collins, comments, "Over 500 companies, both big and small, have trusted ignyto with their salesforce rollout to help scale their business.

With decades of experience, our team of Salesforce consultants will be able to help your business get started with Salesforce and Marketing Cloud Account Engagement to ensure you get the implementation that is right for your business."

To find out more information about Salesforce Cloud visit

For any media enquiries please contact Gary Elliott at Iconic Digital – 020 7100 0726.

For all other enquiries please contact ignyto at

For more information about ignyto services, please go to

- Ignyto is a Gold Salesforce Partner founded in 2018, with offices in Ireland, United Kingdom and Sweden. Our team of experienced Salesforce consultants help companies of all sizes make the most of their Salesforce CRM.

For more information on this press release visit:

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Steve Pailthorpe
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